It bothers Telushkin when people treat service personnel (waiters, bartenders, etc) like invisible robots. The “tenk you” is from a time he was driving with a well known European rabbi. After a long wait in the toll line, he drove away. The rabbi turned to him and said, “You didn’t say tenk you.”
Speaking from the other side of the counter, all customers deserve a smile and eye contact. It never ceases to amaze me who easy it is to make someone smile when I’m on the register at Starbucks. It doesn’t take anymore time to be polite and courteous - in fact, it might take less time. Dour service people tend to mumble, often requiring a repeated question. Just smile (and mean it…) But even if you don’t mean it, you can still smile.
Treat the other person the way that you would like to be treated.
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